Teachers encouraged to update TWINS contact information

Keeping your contact information in the Teacher Workforce Information System (TWINS) up to date matters. It ensures your access to time-sensitive professional communications and protects your privacy if you become involved in a case with the Alberta Teaching Profession Commission (ATPC).

When a complaint is referred to the ATPC, the notification process is formal and time sensitive. It is vital that you receive these communications promptly and securely, particularly given the specific deadlines during the initial preliminary inquiry stage. If your primary email address in TWINS is an employer email, you risk missing critical notices, particularly during periods when you may not have access to your employer-issued account. 

Control your communications

The Alberta Teachers’ Association (ATA) strongly advises all teachers to ensure that their primary email address in TWINS is an account they personally control. This is a proactive step to protect your professional interests for several key reasons: 

• Reliable access: You can continue to access a personal account during school breaks, leaves and changes in employment. Relying on an employer-issued email can leave you without access when you need it the most. 
• Privacy and ownership: An employer-issued email account is controlled by your employer and may be accessed, monitored or retained in accordance with applicable law and division policy. Using a personal account keeps your copy of the ATPC correspondence and all your written communications with the ATA outside of your employer’s email system. Teachers should be aware, though, that it does not change any separate notice the ATPC may be required to provide the teacher’s superintendent. 
• Account security: Using a personal email account that only you can access limits who can see any correspondence from the ATPC. Protect it with a unique password and avoid using an account shared with other individuals. 

Update your email now 

Updating your information is a quick and simple process: 

1. Log in: Access the TWINS self-service portal at https://extranet.education.alberta.ca/twins.public/public/ using your login credentials. 
2. Navigate to the home tab: When in the Home tab, select Update Contact Information. 
3. Update email: Locate the email field and enter your preferred personal (nonemployer) email address. 
4. Set as primary: If prompted, select Replace Existing Primary. 
5. Verify your other information:  Confirm that your personal telephone number and mailing address are current. 
6. Save changes: Click the Save button at the bottom of the page. You may receive a verification email at your personal address. Follow the link in that email to confirm the change. 

If you have any trouble updating your information in TWINS, contact the Office of the Registrar at 780-427-2045 or teacher.certification@gov.ab.ca.

If you receive an ATPC notice, contact the ATA’s Regulatory Affairs team immediately at 780-447-9460 or 1-800-232-7208 or regulatoryaffairs@ata.ab.ca.